This Privacy Policy explains how Florida Water Restoration ("we," "us," or "our") handles information when you visit floridawaterdamagerestorationguard.com, call (305) 789-7628, or ask us for water damage restoration services in Florida.

Information we collect

Information you give us: your name, phone number, email address, ZIP code or property address, and details about the damage, whether by phone, through a form on this site, or through the cost calculator.
Call information: when you call us, we may collect your phone number, the time and length of the call, and which page or ad led you to call. Calls may be recorded for quality, training, and record-keeping. We will tell you at the start of a recorded call.
Automatically collected information: your IP address, browser and device type, pages viewed, referring site, and approximate location, collected through cookies, pixels, and similar technologies.
Estimate inputs: the values you enter into the cost calculator (such as ZIP code and square footage) are used to produce your estimate in your browser. They are sent to us only if you choose to submit the request form.

How we use information

To respond to your emergency call or request and schedule service
To provide estimates, inspections, and documentation for insurance claims
To operate, secure, and improve the website and our marketing
To measure which pages and campaigns lead to calls
To meet legal, insurance, and licensing obligations

How we share information

We do not sell your personal information. We share it only as needed with:

Our employees, technicians, and subcontractors who work on your job
Service providers that help us run the site, phone system, call tracking, analytics, and communications
Your insurance company or adjuster, when you ask us to provide job documentation
Authorities or other parties when required by law or to protect rights and safety

Cookies and analytics

We may use cookies and similar tools for analytics and call tracking. You can block or delete cookies in your browser settings, though some features may work less well. Where required, we will ask for your consent before setting non-essential cookies.

Text messages and calls

If you give us your phone number, we may call or text you about your request. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and you can ask us not to call you again.

Data retention and security

We keep information as long as needed to provide services, meet insurance and legal requirements, and resolve disputes. We use reasonable safeguards, but no system is perfectly secure.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, subject to legal and record-keeping requirements. Contact us using the details below.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy and will post the new date at the top of this page.

Contact

Questions about this policy: call (305) 789-7628.